REFUNDS | RETURNS | TERMS

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Support@BharatSaathi.Com for questions related to refunds and returns.

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BUSINESS PARTNERSHIP AGREEMENT
(And Memorandum of Understanding)

BY AND BETWEEN

BharatSaathi
(ZOU COMMERCE PRIVATE LIMITED)

AND

Business Partner

The Business Partnership Agreement Duration, Start, and End Dates Shall be Identical to those Mentioned in the Agreement, and Detailed Scope, Operations, Services, Products and Benefit Transfers are Detailed.

First Party: BharatSaathi– ZOU COMMERCE PRIVATE LIMITED. Herein After Called as EB
Second Party: Business Partner – Hereinafter Called Business Partner

It is Now Agreed as Fallows.

1. Interpretation

In this Agreement, Including the Schedules to it, the Fallowing Definition Will Apply. (Unless the context requires otherwise)

“BharatSaathi” Means a Superior Endeavour by ZOU COMMERCE PRIVATE LIMITED to Offer Multiple Services, from Government as well as Private Sources, Products and Direct Beneficiary Transfer Programs to Serve Citizens, Businesses, and Institutions under one roof and SPoC with the Brand Name “BharatSaathi” to establish Citizen Service Centre.

2. Scope of this Agreement

This Business Partnership Agreement Records an Agreement and Understanding Between BharatSaathi( ZOU COMMERCE PRIVATE LIMITED.) hereinafter called “EB” and Business Partner (hereinafter called the Business Partner) to provide various Services, Collaborative Programs, Sell the Products, and Promote the Same being Offered under the Brand Name “BharatSaathi” by ZOU COMMERCE PRIVATE LIMITED to be delivered either jointly with or Subcontracted, as Collaborative Citizen Service Program to be wholly delivered by and at the partner location.

The Business Partner agrees to comply with the Standard and Institution Specific conditions that are outlined and may be added on a time to time basis, which shall be communicated to all Business Partners in writing in the learning and quality enhancement handbook on services being offered.

• The BharatSaathi is Satisfied with the Continued Financial Soundness and wide Network of the Business Partner.
• The Business Partner Should Inform the BharatSaathi Immediately of any Change of Ownership or Governance at the Partner level and locations. This Could Result in the Renegotiation of the Business Partnership Agreement and/or the Existing Memorandum of Co-Operation.
• The Business Partner has to Establish the BharatSaathi Centre or BharatSaathi Business Centre as Discussed for BharatSaathi One and Execute the Operations in the Geographic Locations Mentioned in the Application to Ensure Quality Operations and Monitoring of Services at BharatSaathi One and to offer all Products and Services of BharatSaathi One on time to time basis.
• The Business Partner Shall not be permitted to engage in Serial Arrangements whereby it offers approved program (s) or services elsewhere through arrangements of its own.
• The Business Partner shall follow the EB’s Quality Assurance Procedures as Outlined and Updated in LQEH and update its own Procedures in line with the Requirements of BharatSaathi Quality Commitments.
• The Business Partner, Its Associates Shall Agree to Co-Operate fully with any inspection visits that may be undertaken by the Quality Assurance Agency Set up by BharatSaathi or any Associated Government or Private Agencies or Similar Bodies.
• Citizens or Merchandise on Every Service Offered, Enrolled on Programs validated by the BharatSaathi and Shall be Subject to Regulations and Quality Guidelines.
• The Business Partner Shall Agree to Put in Place all Necessary arrangements as Specified by BharatSaathi in respect of the Responsibilities to Serve both Citizens and Merchandise along with Government and Private Institutions.
• The Business Partner Shall Agree to Put in Place and bear any and all costs which may be incurred applying for a license to operate any BharatSaathi Approved Programs / Services including the cost of obtaining legal or other professional advice.
• EB’s Collaborative program contingency plans will be produced and reviewed Quarterly for all programs and the BharatSaathi will not be liable for financial or other liabilities associated with the failing partner or program.
• Contingency Plans are concerned with protecting the interests of Citizens, Services, Clients, Government Agencies, and Private Agencies collectively offering the Services / Products / Benefits or Open Programs in association with BharatSaathi delivered by Business Partners unable to continue to offer Quality. The Intention of Contingency Plans is to put in place arrangements that would allow us to Serve Better.
• In the Event the Business Partner Must Comply with local Registrations or Regulations pertinent to the Delivery of Services and Programs being offered at EB, BharatSaathi Must be Informed During the Initial Discussions for Program or Service Validation.
• The Signing of this Business Partner Agreement Doesn’t Signify the approval for Programs to run. A Programme memorandum of Co-Operation Shall be Communicated in writing upon the Successful approval and training of Subcontractors Franchisees or BharatSaathi PARTNERS.
• The Business Partner Shall Inform the BharatSaathi Immediately of any Issue/incident / which may Impact the confidence and integrity of the Management or Organization or Provision for which, BharatSaathi is an Awarding Body.
• The Business Partner Shall Inform BharatSaathi Immediately of any Change in Resourcing, Staffing, or Other Partners, that might endanger the threshold standards or Quality of any Service or Programs which may be Validated by EB.
• The Business Partner or Associates are Permitted to use the BharatSaathi”s Name For Publicity and Promotion Activities.

3. Scope of Work

• EB Provides all Services needed in One Place helping to Jumpstart the Living Experience covering Basic Enrollments to Complex Financial, Education, and Health Care Products and Services under One Roof. For More Information, May Please Visit www.bharatsaathi.Com

Each Category has Multiple Services and Programme which are Detailed on BharatSaathi’s Website as Mentioned above, and the same would be Communicated on Time to time Basis. The Services and Programs offered at BharatSaathi May Vary from time to time and the Scope of adding additional Services on a continuous basis and deletion of the Same if they are not Complying, with the Continuous feedback and appreciation of Business Partners.

• Few Services / Offerings / Programme May Require an Independent Agreement to be Signed with the Business Partner and Same Shall be added on Site along with Details of the Programme or Service on time to time basis if required.
• The Scope of Work to Business Partner is to Execute the Services and Goods being Offered, Serve to Clients and Customers in a better way and Promote both BharatSaathi and Services in respective regions.

5. BharatSaathi Business Partner Requirements.

Minimum Requirements for BharatSaathi / Citizen Service Centre Business Partnership. The following are the Minimum Criteria that are applicable when considering Business Partnership for Any State.

• The Business Partner Could be an Individual or a Business Owner, Offer Products and Services of BharatSaathi to Various Customers Locally through BharatSaathi’s Robust Platform. Partners are Independent Business Owners and Get Commissions on Every Transaction as Mentioned.
• The Business Partner Must be having a Vast Network in the area he’s interested in, to Promote Services and Products of BharatSaathi to Each of the Target Market levels. Partner May Establish a Dedicated BharatSaathi Centre or Run the Operations at their Own Will and Comfort.
• The Business Partner Must Comply with the Guidelines and timelines to furnish details of all BharatSaathi being Established within 30 Days from the Commencement of this Agreement in the Location the Business Partner is Signing for.
• The Business Partner Must have a Quality Team of Professionals, a Technical Team, and adequate Resources to Maintain Standards and Policies as set in LQEH. BharatSaathi Provide Complete Guided Learning Courses and Exclusive Access is Provided to Every Partner.
• Business Partner Must be Prepared to Undertake all BharatSaathi Training Programme as Directed.
• EB Rolls out the Services in Phased Manner and the Business Partner Should comply with the Standards and Requirements along with timelines of the same.
• Business Partner Must be Prepared to Carry all applicable costs including possible interstate costs if any delays in Training Programme. The Business Partner Must be Financially Self Sustainable and Ensure the Same with its Partners, Alliances, Associates, and EB’s for the Duration of the First 60-90 Days from the date of establishment.
• The Key Foundational Course is Developing Champions for which, the Business Partner Must Train its entire band reporting and working under it and Must Provide Certification to the Staff, Partners, Associates, and agents.
• Business Partner Must Promote BharatSaathi, Its Services, enhance the Experience and Demonstrate a Customer Mania Mindset. Furthermore, Business Partner must drive EB’s how we win together principles, namely, Belief in all people, going for a breakthrough, Building know-how, taking the Hill teamwork and recognition. The Key attributes of Training, Support, Accountability, Executional Excellence, and Positive energy are Essential.
• Business Partner Must have a High Business Acumen. Professional tertiary education will be beneficial. Business Partner Must show a history of Leadership and Responsibility for Recruiting and Developing People, Partners, Associates, and BharatSaathi. Previous Business Ownership is Preferred.
• Proposed Hands-on Roll in the Business Partnership is Essential. (Interest for Role as Passive Investor will be Rejected) As a Result, Previous Experience in the Service Sector is Much Preferred.
• Business Partner Must be Prepared to Dedicate Priority of their working time to the Day to Day Operation and Promotion of the Business. (Other Businesses will have to be explained and will be encouraged)
• The Business Partner Shall arrange all its Infrastructure in both Civil and IT and BharatSaathi Can Provide the Detailed Guidelines to Fallow to establish BharatSaathi.

6. Date of Commencement and Duration

• The Effective Date of this Business Partnership Agreement Shall be Immediate unless Communicated in Writing.
• Inclusive If Appropriate, This Business Partnership Agreement and Memorandum of Understanding Shall replace any of the Previous Agreements effective immediate which is hereby declared null and void.
• The Business Partnership Agreement Shall be for Five (5) Years in the First Instance and it Shall Terminate on the Effective date upon completion of Five Years from the Date of Effect unless and until the extension agreement is Signed in Writing. The tentative Date  Of the Agreement is From the Signed Date to 5 Years.
• Many Services / Programme May Require an Annual Renewal and the Complete renewal cost to be borne by the Business Partner only for Renewal and licensing costs.
• At the End of Every Quarter, a Performance and Quality Audit is held to Ensure the Business Partner is in Accordance with the Services being Offered at BharatSaathi One to ensure and Comply with Standards and LQEH.
• The Business Partner Approval Shall be Subject to an interim review during the Period of this Business Partnership Agreement if in accordance with Quality Procedures and Standards in the LQEH Circumstances require such a review.

7. Location and Demography

BharatSaathi Doesn’t Give any Dedicated Access to any Partner. There Would be Multiple Talented and Competent People in the Same Location.

8. Assignment & Sub-ContractingBusiness Partner is not Permitted to Transfer, Assign and or Sub-Contract otherwise it’s Mandatory for the Business Partner setting up the Sub-Contractors / Associates / Franchisees to establish BharatSaathi according to the Population, Density, and Business Opportunities available in that Demographics.

9. Business Partnership Agreement

This Business Partnership Agreement represents both an Individual and Institutional level agreement which may be accompanied by one or more Memoranda of Cooperation or written consent between the parties and supersedes any pre-existing Partnership Agreements or arrangements if any, and all negotiations between the parties and their agents on the subject matter herein, which are hereby terminated with immediate effect.

Each party also agrees that in entering into this Business Partnership Agreement and the documents referred to in it, it is not relying on any statements, warranties, or representations given or made (whether negligently or innocently and whether express or implied), or any aspects or omissions by or on the part of any other party in relation to the subject matter of this Partnership Agreement, except those, expressly set out in this Partnership Agreement and it shall have no rights or remedies with respect to such subject matter otherwise than under this Partnership Agreement and the documents executed at the same time as it or referred to in it.

10. PRICE & PAYMENT CYCLE

• The Business Partner shall be paid varying amounts and Percentages depending on the Service, Goods, and benefits, the Detailed List of Prices per service is attached in Annexure or Updated in LQEH from time to time Basis along with details of the Services.
• EB Believes in Instant Gross Settlements and wherever the Income is on a Monthly or Quarterly Basis, Invoice Shall be Raised accordingly and as per the billing Cycle, the Same will be Cleared within 7-15 Business Days Depending on the Service and Invoice from the Date it’s been raised.
• Business Partner is Responsible for depositing Taxes, Cash, and any other Amounts Collected within 48 Hours, if any, over and above the Billings that may be collected in the form of cash or Subsequent Forms with the respective Governments or Departments or Private Agencies or the Individuals.
• Business Partner Shall Sign all Agreements, Raise Invoices and Serve / Offer / Promote Services only on Behalf and in the name of BharatSaathi ( ZOU COMMERCE PRIVATE LIMITED ) Only and all Invoices Must be Raised on ZOU COMMERCE PRIVATE LIMITED as Intimated by BharatSaathi on time to time basis.
• No Cash Should be Collected on Behalf of BharatSaathi and the Responsibility of Complete Cash Transaction is only with the Business Partner and BharatSaathi no way Responsible for any Cash Transactions of any kind unless the Business Partner Deposit the Respective Collected Cash within 2 Business Days of the Transaction.
• All Business Partners, Associates, and Employees are Paid through a Single Bank Account to the Respective Individuals on Invoice Raising Directly and the Same Account is Used to Receive any Inward Transactions from the BharatSaathi One / Partners / Associates of the BharatSaathi and Business Partner.

11. Payments to BharatSaathi

•  50,000/- + GST, Franchise Fee For 5 Years
• The Business Partner Must Comply with the Guidelines and timelines to furnish details of BharatSaathi within 15 Days from the Commencement of this Agreement for the Location the Business Partner is Signing for and Completing all Payments Towards EB.

12. Waiver

No delay, omission, or failure by either party to exercise any of its rights or remedies shall be deemed to be a waiver thereof or an acquiescence in the event giving rise to such right or remedy, but every such right and remedy may be exercised from time to time and so often as may be deemed expedient by the party exercising such right or remedy.

13. Third Party Rights

For the Avoidance of Doubt, this contract doesn’t confer rights under the contracts (Rights of Third Parties) Act on anyone else except the two Parties to his Contract, and the parties do not intend any terms of this contract to be enforceable by any third party.

14. Applicable Law and Jurisdiction

• The Law Applicable to the Performance and Enforceability of this Business Partnership Agreement Shall be Indian Law.
• Any dispute arising out of this Business Partnership Agreement Shall be Subject to Exclusive Jurisdiction of Hyderabad, Telangana but Subject to Arbitration provisions.
• Both Parties shall comply with local legislation, insofar as these have mandatory force in relation to the performance of this Business Partnership Agreement.

15. Variation

This Partnership Agreement shall not be modified or amended except by any agreement in writing signed by the Parties.

19. Equal Opportunities

The Business Partner Shall Ensure that its activities shall comply fully with the Spirit of BharatSaathi on Equal Opportunities.

Notices

Any notice or other communication under or in connection with this Business Partnership Agreement shall be in writing in the English language and shall be delivered by email and where indicated within the email by physical copy sent by pre-paid post (and airmail if overseas), to the party intended to receive the notice or communication at its address set out or such other address as that party may specify by notice in writing to the party giving the notice

In the absence of evidence of earlier receipt, any notice or other communication shall be deemed to have been duly given: –

• if sent by electronic media, when notified by a read receipt
• if sent by mail, other than air mail, two days after posting it;
• if sent by air mail, seven days after posting it; and

Each party’s address for service is: –

For BharatSaathi

ZOU COMMERCE PRIVATE LIMITED

#601 PSR Prime Towers

DLF Road, Gachibowli

Hyderabad -500032, Telangana.

Marked for the attention of: Director of BharatSaathi/ Citizen Service Centre.

For the Business Partner:

Agreed With Terms and Conditions of the Agreement is Signing Electronically.

Any party may (by notice) notify the other of any change to its address for service.

26. Disputes, Resolution, and Arbitration

The parties will seek to resolve any dispute by negotiation and correspondence that, if necessary, will involve a representative of the Board of Governors at the BharatSaathi and a senior member of the Business Partner. In the event that a dispute cannot be so resolved, the parties agree to attempt to resolve the matter through mediation.

In the event that the matter cannot be resolved by negotiation or mediation as set out above, the parties agree to resolve the matter by arbitration within the meaning of the Arbitration Act, by which arbitration they will be bound.

Save where expressly stated to the contrary in this Agreement, any dispute, difference, or controversy of whatever nature howsoever arising under, out of, or in relation to this Agreement and so notified in writing by either Party to the other (the “Dispute”) in the first instance shall be attempted to be resolved amicably in accordance with the conciliation procedure set forth hereinbelow. Provided that the Party claiming dispute resolution shall issue a notice in writing at least thirty (30) days to the other Party informing it of its intention of initiating dispute resolution procedure.

If the Dispute is not resolved as evidenced by the signing of the written terms of settlement within 30 (thirty) working days of the aforesaid notice in writing, or such longer period as may be mutually agreed by the Parties, then the provisions shall apply.

Any dispute which is not resolved amicably as provided hereinabove shall be finally decided by reference to arbitration of the Principal Secretary/Secretary (Law), Government. of Telangana. Such arbitration shall be held in accordance with the Rules of Arbitration of the Indian Council of Arbitration and shall be subject to the provisions of the Indian Arbitration and Conciliation Act, 1996, and any amendments thereto.

This Agreement and rights and obligations of the Parties shall remain in full force and effect pending the award in any arbitration proceeding hereunder. The award when rendered shall be final and binding on both parties.

AS WITNESS whereof this Business Partnership Agreement has been signed on behalf of the parties. The Agreement is a Tri-Part Agreement and needs the Authentication of the Business Partner, State Partner, and ZOU COMMERCE PRIVATE LIMITED.

23. DISCLAIMER

The Business Partner acknowledges that prior to the execution of this Agreement; the BharatSaathi has, after a complete and careful examination of the data made available by the BharatSaathi, Government, and Concerned Authorities, made an independent evaluation of the Scalable resources in the respective States. Scope of the Project, Specifications, and Standards and all the information shall be provided by BharatSaathi and has determined to its satisfaction the nature and extent of such difficulties, risks, and hazards as are likely to arise or may be faced by the Business Partner in the course of performance of its obligations hereunder. BharatSaathi makes no representation whatsoever, express, implicit, or otherwise, regarding the accuracy, adequacy, correctness, reliability, and/or completeness of any assessment, assumptions, statement, or information provided by it, and the Business Partner confirms that it shall have no claim whatsoever against the BharatSaathi in this regard.

The Business Partner acknowledges and hereby accepts the risk of inadequacy, mistake, or error in or relating to any of the matters set forth and hereby confirms that the BharatSaathi shall not be liable for the same in any manner whatsoever to the Business Partner or any person claiming through or under any of them.

The Parties agree that any mistake or error in or relating to any of the matters set for thin shall not vitiate this Agreement, or render it voidable.

In the event that either Party becomes aware of any mistake or error relating to any of the matters set forth, that Party shall immediately notify the other Party, specifying the mistake or error: provided, that a failure on part of BharatSaathi to give any notice pursuant and shall not prejudice the disclaimer of the BharatSaathi contained and shall not in any manner shift to the BharatSaathi any risks assumed by the Business partner pursuant to this Agreement.

GUIDELINES FOR IMPLEMENTATION OF THE

BharatSaathi
CITIZEN SERVICE CENTRE

BY MAK COMMERCE 
Technical & Infrastructure

BharatSaathi: Background

ZOU COMMERCE PRIVATE LIMITED has articulated the National E-Governance Strategy with the vision of providing all Individual, Private, and Government services in an integrated manner at the doorstep of the citizen, at an affordable cost. The initiatives consist of Central, State, and Integrated Mission Mode Projects (MMPs) along with other support components for the rapid introduction of e-governance in the country.

EB envisions a three-pillar model for delivery of “web-enabled Anytime, Anywhere Access” to information and services anywhere in India.

Multi-Point and Multi-Location Connectivity, Government Schemes, Private Services as Approved by EB, envisions BharatSaathi as the Front-End Delivery Points for Government, Private and Social Sector Services to the Citizens, Merchandise, and Businesses of India, in an Integrated Manner. The Objective is to Develop a Platform that can Enable Government, Private and Social Sector Organizations to align their social and commercial goals for the Benefit of the Individuals as well as the Businesses through a Combination of IT-Based as well as Non-IT Based Services.

Thus, BharatSaathi Can’t be Seen as mere Facility Delivery Points but is Sited as a Transformation Manager – that would Promote Individual Well Being, Entrepreneurship, Build Capacities and livelihoods, and enable community participation and collective action for Social Change – through a bottom-up model.

Taking Responsibility for such an enormous mission demands active participation and close interaction amongst various contributors such as Private Organizations, Central Governments, State Governments, local bodies, opinion makers, and agencies/ institutions involved or having interest, profitable or then areas/ markets.

Operational Context

BharatSaathi has a 3 Tier Implementation Frame Work.

1. First Level Would be the BharatSaathi BUSINESS PARTNER front-ending the Mission of BharatSaathi while Promoting Entrepreneurship to Serve the Cluster Deeply Dense with People.
2. The Second or Middle Level Would be Service Centre Agency Or District Monitoring to Operate, Manage and Build the EB Across the District.
3. The third Level Would be the agency Designated for the State – SDA (State Designated Agency) to facilitate and Implementation of BharatSaathi across and within the State and to Provide requisite policy, content, and other Support to the SCAs.